Episode Summary
In the Coworking Values Podcast episode, Emily is joined by Gavin Neate, founder of the innovative accessibility platform WelcoMe.
We explore Gavin's fascinating journey from a Royal Air Force police dog handler to a disability advocate and entrepreneur and his passion for enhancing accessibility and empowering disabled individuals through technology.
Gavin shares insights into how his platform, WelcoMe, transforms the customer service experience for disabled individuals, ensuring they receive personalized and respectful treatment wherever they go.
Gavin also discusses the broader implications of accessibility, emphasising the importance of empathy and understanding in creating inclusive environments.
We explore the WelcoMe platform's functionality, its impact on businesses, and Gavin’s vision for expanding accessibility solutions worldwide.
Join us as we explore how simple yet powerful ideas can significantly improve the lives of many.
Timeline Summary
[00:00] - Introduction to the podcast and a new community management offering.
[00:53] - Emily “welcomes” Gavin Neate, guest for the accessibility edition.
[01:34] - Gavin explains the origin of his company name, WelcoMe.
[03:04] - Gavin’s journey into the world of accessibility through guide dog training.
[08:12] - The concept and functionality of the WelcoMe platform.
[11:08] - Addressing common accessibility challenges with businesses.
[14:22] - How the WelcoMe platform enhances customer interactions.
[18:51] - Communication process between businesses and customers using WelcoMe.
[19:38] - Feedback and compliance from businesses using the platform.
[20:57] - Future innovations and expansion plans for WelcoMe.
[22:43] - Discussion on societal challenges and the importance of empathy.
[26:27] - How to connect with Gavin Neate online.
Detailed Episode Breakdown
Introduction and Gavin’s Background
Emily introduces the episode's focus on accessibility and “welcomes” Gavin.
Gavin shares his unique journey from being a Royal Air Force police dog handler to a guide dog mobility instructor, which sparked his passion for disability advocacy.
The Inspiration Behind WelcoMe
Gavin explains the concept of his company, WelcoMe, and how it addresses the specific needs of disabled individuals by making customer service interactions more inclusive and personalized.
He discusses the significance of the company's name and how it reflects the mission to make every individual feel truly welcome.
Functionality of the WelcoMe Platform
The episode dives into the practical aspects of the WelcoMe platform, which allows disabled individuals to communicate their needs to businesses before arriving.
Gavin elaborates on how the platform provides staff with essential training and tips to ensure positive interactions.
Challenges and Solutions in Accessibility
Gavin addresses common challenges businesses face in providing accessible services and highlights the importance of treating everyone individually. He emphasizes the role of the WelcoMe platform in bridging gaps in understanding and service.
Future of Accessibility and WelcoMe’s Expansion
Gavin shares his vision for expanding WelcoMe globally, discussing the vast potential for growth and impact.
He discusses the roadmap for future developments and how the platform aims to become a staple in customer service for businesses worldwide.
Societal Impacts and Empathy
We discuss the importance of empathy and understanding in creating a kinder, more inclusive world. Gavin shares his thoughts on societal trends and the need for genuine human connections.
Connecting with Gavin Neate
Gavin invites listeners to connect with him on LinkedIn, emphasizing the importance of professional networking and collaboration in promoting accessibility.
Links & Resources
London Coworking Assembly Forum & Bar Camp 17th September 2024
Join the 7k people in the LinkedIn Coworking Group
360 Workplace - Learn about Guenaelle's workplace consultancy and its approach to inclusive design.
Forefront Group - Explore the parent company of 360 Workplace and their diverse offerings.
Connect with Emily on LinkedIn
Connect with Gavin on LinkedIn
One more thing
Remember, the strength of our communities lies in our collective efforts and shared values.
Please rate, follow, share, and leave a review for the Coworking Values Podcast; it helps our show have an even greater impact.
It also helps people in the general public and your neighbourhood understand coworking, how it can benefit their local community, and how it can benefit them in building their careers, projects, and work.
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